Which set lists the three core IT capabilities?

• A. Data, Process, Technology
• B. People, Strategy, Technology
• C. People, Process, Governance
• D. People, Process, Technology

Answer: (D)

The idea being tested is the triad that underpins effective IT management: people, processes, and technology. People bring the skills, leadership, and governance necessary to plan, operate, and secure IT services. Processes provide the repeatable methods, standards, and workflows that ensure work is coordinated, compliant, and efficient. Technology equips the organization with the tools, platforms, and data infrastructure that enable execution, automation, and innovation. When these three dimensions work together, IT can deliver reliable services, adapt to change, and drive value.

The other sets miss one of the essential dimensions. One option replaces people with data, which leaves out the human and organizational aspect critical to making systems work. Another swaps governance for something else, which can omit the practical control and direction needed to manage technology effectively. The remaining alternative substitutes governance or strategy in place of a core capability, failing to capture the complete blend of people, process, and technology. That’s why People, Process, Technology best represents the fundamental IT capabilities.