Which approach best demonstrates the business value delivered by IT initiatives?

• A. Conducting user satisfaction surveys only.
• B. Benefits realization, KPI tracking, ROI/TCO, and alignment with strategic objectives.
• C. Counting the number of bug fixes completed.
• D. Tracking only software license costs.

Answer: (B)

Measuring the business value delivered by IT initiatives hinges on showing how IT work creates real benefits, financial return, and strategic fit. The best approach includes benefits realization, KPI tracking, ROI/TCO, and alignment with strategic objectives because it ties IT outcomes to business goals, measures meaningful results, and assesses whether the investment pays off over time. Conducting user satisfaction surveys alone captures sentiment but not the actual value IT delivers to the business. Counting the number of bug fixes focuses on activity rather than impact, and tracking only software license costs ignores both the benefits gained and other costs involved.